Last Updated: May, 2026

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Welcome to Milfeddygon Dolgellau Cyf. These Terms and Conditions govern your use of our website located at https://www.dolgellauvets.com/.

 

We are committed to providing high-quality veterinary care for pets, farm animals and equine patients, along with a professional and friendly service for their owners.

 

By accessing or using this website, you agree to comply with these Terms and Conditions. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

 

These Terms and Conditions explain how we provide our services and outline the responsibilities of both the practice and our clients.

 

By registering with the practice or using our services, you agree to these Terms and Conditions.

If you have any questions about these Terms and Conditions, please contact a member of our team.

 

Website Use

This website is intended to provide general information about our veterinary services, clinic hours, pet care resources, and appointment booking options.

You agree to use this website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the website.

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Veterinary Information Disclaimer

The materials on Milfeddygon Dolgellau website are provided “as is”. We make no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Milfeddygon Dolgellau Cyf does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet website or otherwise relating to such materials or on any sites linked to this site.

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Appointments and Services

Appointments can be made by contacting the practice directly on 01341 422 212.

Please arrive on time for your appointment. If you are unable to attend, we would appreciate as much notice as possible so that the appointment can be offered to another client.

Milfeddygon Dolgellau Cyf provides a 24-hour emergency service through our own veterinary team. If you require urgent veterinary assistance outside normal opening hours, please telephone the practice and follow the instructions provided. Emergency consultations and visits may be charged at a different rate from routine appointments.

For farm visits, equine visits and other off-site appointments, clients are responsible for providing safe access and suitable facilities for the handling, examination and treatment of animals. We reserve the right to postpone or refuse treatment where conditions present a risk to the safety of our staff, clients or animals.

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Reminders and Communications

As a courtesy, we may send reminders by email, text message, telephone or post regarding appointments, vaccinations, parasite prevention, medication reviews and other aspects of your animal's healthcare.

While we make every effort to provide these reminders, it remains the owner's responsibility to ensure that appointments, vaccinations, treatments and routine healthcare are arranged when required.

Please ensure that your contact details are kept up to date so that we can communicate with you when necessary.

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Prescriptions and Medications

Veterinary medicines can only be prescribed in accordance with current legislation and professional guidance. Repeat prescriptions may only be issued when your animal has been assessed within an appropriate timescale and remains under our care. We may require your animal to be re-examined before further medication can be supplied. You may request a written prescription and obtain medication from another supplier where legally permitted. Any fees relating to written prescriptions will be explained on request.

Once medications have left the practice, we are generally unable to accept them for refund. Unwanted medicines can be returned to the practice for safe disposal.

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Payments

Fees for veterinary services, products, or consultations are payable at the time services are provided unless otherwise agreed.

We may use third-party payment processors to securely handle payments.

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User Submissions

If you submit information through contact forms, appointment requests, reviews, or other website features, you agree that:

• The information is accurate and lawful

• You will not submit harmful, misleading, or offensive content

• We may contact you regarding your inquiry or appointment

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Privacy

We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable legislation.

Information collected from clients is used only for legitimate business purposes, including the provision of veterinary care, administration, communication and legal obligations.

We will not sell your personal information to third parties.

Further details can be found in our Privacy Policy.

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External Links

This website may contain links to third-party websites for your convenience. We are not responsible for the content, privacy practices, or availability of those external sites.

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Limitation of Liability

To the fullest extent permitted by law, Milfeddygon Dolgellau Cyf shall not be liable for any direct, indirect, incidental, or consequential damages arising from:

• Use of this website

• Reliance on website information

• Website interruptions or technical issues

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Client Conduct

We are proud of our team and ask all clients to treat staff and other visitors with courtesy and respect. Abusive, threatening, discriminatory, intimidating or aggressive behaviour towards members of staff or other clients will not be tolerated.

Where serious incidents occur, we reserve the right to refuse services, request that individuals leave the premises, or remove clients from the practice list where appropriate.

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Parking and Personal Property

Vehicles and personal belongings are left on practice premises at the owner's risk.

Milfeddygon Dolgellau Cyf accepts no responsibility for loss, theft or damage to vehicles or personal property while on site, except where liability cannot legally be excluded.

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Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated revision date.

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Governing Law

Any claim relating to Milfeddygon Dolgellau Cyf web site shall be governed by the laws of England and Wales without regard to its conflict of law provisions.